The Client - Chelmsford Star Co-operative Retail Society is based in Mid Essex with an annual turnover approaching £70million and 700 employees. They trade in Braintree, Chelmsford, Ingatestone, Danbury, Writtle, Hockley, Canvey Island, South Benfleet, Tilbury and Shoeburyness. Formed in 1867, the Society is owned and controlled by it’s 50,000 member shareholders.

The Challenge

The Society had significant expenditure on office and retail cleaning, waste collection and disposal, washroom services, grounds maintenance, communications and the procurement of janitorial consumables. These were identified as fertile target areas where cost and efficiency improvements could be achieved to help boost profitability and have a sustainable future impact. We also believed improvements could be made so we were asked for a proposal on how we could achieve the goal.

What We Did

We conducted a CEO Assessment that compared current processes and contracts with our model of best practice. This included detailed cost and consumption profiling to identify and prioritise CEO opportunities. Based on the outcome we delivered a Value Optimiser project with recommendations on supplier rationalisation, streamlining of processes and standardising agreements. We also identified new suppliers and negotiated agreements on improved terms to deliver significant cost savings.